BMB Associates’ approach to IT outsourcing balances strategy and tactics

Introduction

In small–and medium-sized companies, the most common complaint about the internal IT function is that it isn't "strategic enough." Specifically, CEO’s complain that the IT function:

• Doesn't offer clear business value;
• Isn’t aligned with business goals;
• Doesn't create IT infrastructure that is flexible enough to respond to ever-changing business requirements;
• Doesn't justify IT investments in business terms;
• Offers solutions that are purely technology-based and that don’t take into account the role of people and business processes;
• Works in isolation and doesn't effectively communicate with others.

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